常见问题 - Dapper Lane icon

常见问题

Dapper Lane:常见问题

  • 你的鞋子是哪里制造的?

我们的 Bespoke 系列鞋履由我们的专业手工鞋匠在西班牙手工制作。

  • 如何下订单?

在任何产品页面上找到您最喜欢的商品,将它们添加到购物车并结帐。就是这样,很简单!

  • 我的确认电子邮件在哪里?

Dapper Lane 会自动向您发送一封确认电子邮件,其中包含您的订单详情和预计交货日期。如果您没有收到,别担心!你可以试试这些:

  1. 检查您电子邮件帐户的垃圾邮件文件夹;
  2. 检查您的 PayPal/信用卡交易记录;
  3. 或者,您可以联系我们,以便我们向您发送一封包含您的订单历史记录的电子邮件。
  • 制作鞋子需要多长时间?

定制系列

与其他高度商业化的品牌不同,我们不会以牺牲质量为代价批量生产我们的产品系列。我们的手工制作传统可以追溯到很长一段时间,以确保为我们心爱的消费者提供持久的质量和耐用性。因此,我们可能需要更长的时间,但绝对值得等待,如果您还没有,请查看我们的评论页面
话虽如此,手工制作您的定制鞋的平均生产时间通常为 4 周,但请注意,季节性需求可能会将生产时间延长至 12 周,增加我们鞋匠的压力并将您的焦虑提升到一个全新的水平,也就是说……直到您收到精美的手工鞋!
平均交货时间:通过 DHL Express 运送鞋子最多需要 3 个工作日。

非定制系列

所有非定制订单将在 7 天内通过 DHL 快递送达。

  • 如何找到适合自己的尺码?

我们提供美国、英国、欧盟和日本的标准尺码。 如果您对所需的鞋子或服装有任何其他问题,可以联系我们,以便我们帮助您选择合适的尺码。

  • 您接受什么类型的付款?

结帐时,您可以使用信用卡或 PayPal 帐户付款。对于免息分期付款,请选择 Klarna 或 Affirm。

  • 您的保证是什么?

Dapper Lane 仅针对我们定制系列的缺陷提供 14 天退货政策。

要符合退货条件,您的商品必须未使用且与您收到时的状况完全相同。具体来说,鞋面或鞋底没有明显磨损。它也必须在原包装中。

只需将您想退回的物品邮寄给我们(优先邮件)。

秒不接受退货。

预订/定制鞋不符合退货和退款条件。

带有雕刻/刺绣首字母缩写或任何其他类型的特殊定制的物品不符合退款条件。

我们不为错误尺码订单提供退货政策,因为我们的鞋子是标准国际尺码。请确保您订购的尺寸正确。

您可以使用我们的退货门户网站这里处理退货。

  • 您的退款政策是什么?

Dapper Lane 致力于确保每位客户对购买感到满意。请与我们联系,我们将很乐意为您解决问题!

  • 你们提供折扣券或优惠券吗?

请注册并加入我们的邮件列表,以便您第一时间了解超级优惠、折扣和其他促销礼品

  • 我可以将我的订单作为礼物发送吗?

绝对! 只需在送货信息字段中填写收件人的姓名和地址即可。

  • 你们提供保险运输吗?

是的!我们为所有购买提供保险运输。

我们只使用及时且非常可靠的运输服务。正因为如此,国际运输是昂贵的并且由客户支付。我们理解如果您因运输成本高而不想完成购买,但作为一家小型企业,我们无法承受运输公司丢失包裹的后果。我们感谢您的理解和耐心。

  • 我如何跟踪我的订单?

我们将为您提供一个唯一的跟踪编号,您可以使用它来跟踪您的货件。

请注意,预计送达日期由快递公司提供,可能会有所变化。如果对您的货件状态有疑问,请直接联系快递员。

  • 收到错误的项目

如果您收到的订单尺寸和/或设计有误 - 请将您的订单照片连同您的订单 ID 发送给我们,我们将使用此信息更正您的订单。

  • 损坏的物品

请将带有您的订单 ID 的照片发送给我们,我们将使用此信息更正您的订单。

  • 缺少订单

如果您尚未收到所有订单,请将您的订单 ID 和跟踪编号发送给我们,以帮助我们找到您的商品。

  • 错误的送货信息(收件人和/或地址)

Dapper Lane 仍然可以对您在处理订单之前输入的送货地址进行必要的更正/更改。订单处理完毕后,将不会进行更改。

  • 错误的产品信息

Dapper Lane 仍然可以在处理订单之前对您的订单(数量、尺寸、材料、颜色、设计)进行必要的更正/更改。订单处理完毕后,将不会进行更改

Size Guide

We highly recommend using the FeetSizr app to scan your size.

We provide US, UK, EU and JP standard international sizes. If you have any other questions about the shoe or garment that you want, you may contact us so we can help you choose the right size.

You may also find the size chart HERE.

Product Information

Our made-to-order shoes are handcrafted in Spain by our expert artisanal shoemakers.

Unlike other heavily commercialised brands, we do not mass produce our collections at the expense of quality. Our handcrafting traditions goes back a long time to ensure long lasting quality and durability for our beloved consumers. Hence we may take a little longer but it is surely worth the wait, check out our reviews page if you haven't!

Having said that, average production is usually 4 weeks to handcraft your custom shoes but kindly note that seasonal demands may lengthen the production times up to 12 weeks, increase the pressure on our shoe artisans and up your anxiety to a whole new level, that is... until you receive your beautifully handcrafted shoes!

Average Delivery Time: Up to 3 business days to deliver your shoes via DHL Express.

Please sign up and be included in our mailing list for you to be the first to know about super deals, discounts and other promotional gifts.

ABSOLUTELY! Simply fill in the recipient's name and address in the shipping information field.

Find your favorite items on any product page, add them to cart and checkout. That's it, it's easy!

At Checkout, you may pay with your Credit Card, PayPal or AmazonPay account. For interest-free instalments, please choose Klarna or Affirm.

Dapper Lane automatically sends you a confirmation email about the details of your orders and the estimated delivery date. If you did not receive one, don't worry! You can try these instead:

Check the promotions or other folders of your email account, PayPal/credit card transaction history or you may contact us so we can send you an email with your order history.

Dapper Lane can still make the necessary correction/changes on your order (quantity, size, material, colour, design) before the order is processed. Changes will not be made once an order has been processed.

Dapper Lane can still make the necessary correction/changes to the shipping address you have entered before the order is processed. Changes will not be made once an order has been processed.

Shipping

Yes! We provide Insured Shipping for all purchases.

We only use shipping services that are timely and very reliable. Because of this, international shipping is expensive and is paid by the customer.

We understand if you do not want to complete the purchase due to high shipping costs, but as a small business, we can not afford for shipping companies to lose our package. We appreciate your understanding and patience. 

We will be providing you with a unique tracking number that you can use to track your shipment.

Please take note that the expected delivery date is provided by the courier, and is subject to change.

For questions about the status of your shipment, please contact the courier directly.

If you have not received all of your orders, please send us your order ID and the tracking number to help us locate your item.

Returns

Dapper Lane offers a 14-day return policy only for DEFECTS to our Bespoke collection.

To be eligible for a return, your item must be unused and in the same exact condition that you received it. Specifically, no visible wear on the upper or sole of the shoe. It must also be in the original packaging.

Just mail us back (Priority Mail) the items that you would like to return.

Returns are NOT accepted on Seconds. 

Pre-orders/Made-to-Order shoes are not eligible for returns and refunds.

Items with engraved/embroidered initials or any other type of special customization are not eligible for a refund.

We do not offer a return policy for wrong size orders as our shoes are standard international size. Please ensure that you order the correct size. 

You may process returns using our Returns Portal HERE.

Dapper Lane is committed to making sure that each customer is happy with a purchase. Please contact us and we will be glad to make things right for you!

If you have received an order with the wrong size and/or design – please send us a photo of your order with your order ID and we will use this information to correct your order.

Please send us a photograph with your order ID and we will use this information to correct your order.

You may process returns using our Returns Portal HERE.

Contact

Please email to support@dapperlane.com and we will reply to you as soon as possible.

Loading secure checkout