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常見問題

Dapper Lane:常見問題

  • 你的鞋子是哪裡製造的?

我們的 Bespoke 系列鞋履由我們的專業手工鞋匠在西班牙手工製作。

  • 如何下訂單?

在任何產品頁面上找到您最喜歡的商品,將它們添加到購物車並結帳。就是這樣,很簡單!

  • 我的確認電子郵件在哪裡?

Dapper Lane 會自動向您發送一封確認電子郵件,其中包含您的訂單詳情和預計交貨日期。如果您沒有收到,別擔心!你可以試試這些:

  1. 檢查您電子郵件帳戶的垃圾郵件文件夾;
  2. 檢查您的 PayPal/信用卡交易記錄;
  3. 或者,您可以聯繫我們,以便我們向您發送一封包含您的訂單歷史記錄的電子郵件。
  • 製作鞋子需要多長時間?

定制系列

與其他高度商業化的品牌不同,我們不會以犧牲質量為代價批量生產我們的產品系列。我們的手工製作傳統可以追溯到很長一段時間,以確保為我們心愛的消費者提供持久的質量和耐用性。因此,我們可能需要更長的時間,但絕對值得等待,如果您還沒有,請查看我們的評論頁面
話雖如此,手工製作您的定製鞋的平均生產時間通常為 4 週,但請注意,季節性需求可能會將生產時間延長至 12 週,增加我們鞋匠的壓力並將您的焦慮提升到一個全新的水平,也就是說……直到您收到精美的手工鞋!
平均交貨時間:通過 DHL Express 運送鞋子最多需要 3 個工作日。

非定制系列

所有非定制訂單將在 7 天內通過 DHL 快遞送達。

  • 如何找到適合自己的尺碼?

我們提供美國、英國、歐盟和日本的標準尺碼。 如果您對所需的鞋子或服裝有任何其他問題,可以聯繫我們,以便我們幫助您選擇合適的尺碼。

  • 您接受什麼類型的付款?

結帳時,您可以使用信用卡或 PayPal 帳戶付款。對於免息分期付款,請選擇 Klarna 或 Affirm。

  • 您的保證是什麼?

Dapper Lane 僅針對我們定制系列的缺陷提供 14 天退貨政策。

要符合退貨條件,您的商品必須未使用且與您收到時的狀況完全相同。具體來說,鞋面或鞋底沒有明顯磨損。它也必須在原包裝中。

只需將您想退回的物品郵寄給我們(優先郵件)。

秒不接受退貨。

預訂/定製鞋不符合退貨和退款條件。

帶有雕刻/刺繡首字母縮寫或任何其他類型的特殊定制的物品不符合退款條件。

我們不為錯誤尺碼訂單提供退貨政策,因為我們的鞋子是標準國際尺碼。請確保您訂購的尺寸正確。

您可以使用我們的退貨門戶網站這裡處理退貨。

  • 您的退款政策是什麼?

Dapper Lane 致力於確保每位客戶對購買感到滿意。請與我們聯繫,我們將很樂意為您解決問題!

  • 你們提供折扣券或優惠券嗎?

請註冊並加入我們的郵件列表,以便您第一時間了解超級優惠、折扣和其他促銷禮品

  • 我可以將我的訂單作為禮物發送嗎?

絕對! 只需在送貨信息字段中填寫收件人的姓名和地址即可。

  • 你們提供保險運輸嗎?

是的!我們為所有購買提供保險運輸。

我們只使用及時且非常可靠的運輸服務。正因為如此,國際運輸是昂貴的並且由客戶支付。我們理解如果您因運輸成本高而不想完成購買,但作為一家小型企業,我們無法承受運輸公司丟失包裹的後果。我們感謝您的理解和耐心。

  • 我如何跟踪我的訂單?

我們將為您提供一個唯一的跟踪編號,您可以使用它來跟踪您的貨件。

請注意,預計送達日期由快遞公司提供,可能會有所變化。如果對您的貨件狀態有疑問,請直接聯繫快遞員。

  • 收到錯誤的項目

如果您收到的訂單尺寸和/或設計有誤 - 請將您的訂單照片連同您的訂單 ID 發送給我們,我們將使用此信息更正您的訂單。

  • 損壞的物品

請將帶有您的訂單 ID 的照片發送給我們,我們將使用此信息更正您的訂單。

  • 缺少訂單

如果您尚未收到所有訂單,請將您的訂單 ID 和跟踪編號發送給我們,以幫助我們找到您的商品。

  • 錯誤的送貨信息(收件人和/或地址)

Dapper Lane 仍然可以對您在處理訂單之前輸入的送貨地址進行必要的更正/更改。訂單處理完畢後,將不會進行更改。

  • 錯誤的產品信息

Dapper Lane 仍然可以在處理訂單之前對您的訂單(數量、尺寸、材料、顏色、設計)進行必要的更正/更改。訂單處理完畢後,將不會進行更改

Size Guide

We highly recommend using the FeetSizr app to scan your size.

We provide US, UK, EU and JP standard international sizes. If you have any other questions about the shoe or garment that you want, you may contact us so we can help you choose the right size.

You may also find the size chart HERE.

Product Information

Our made-to-order shoes are handcrafted in Spain by our expert artisanal shoemakers.

Unlike other heavily commercialised brands, we do not mass produce our collections at the expense of quality. Our handcrafting traditions goes back a long time to ensure long lasting quality and durability for our beloved consumers. Hence we may take a little longer but it is surely worth the wait, check out our reviews page if you haven't!

Having said that, average production is usually 4 weeks to handcraft your custom shoes but kindly note that seasonal demands may lengthen the production times up to 12 weeks, increase the pressure on our shoe artisans and up your anxiety to a whole new level, that is... until you receive your beautifully handcrafted shoes!

Average Delivery Time: Up to 3 business days to deliver your shoes via DHL Express.

Please sign up and be included in our mailing list for you to be the first to know about super deals, discounts and other promotional gifts.

ABSOLUTELY! Simply fill in the recipient's name and address in the shipping information field.

Find your favorite items on any product page, add them to cart and checkout. That's it, it's easy!

At Checkout, you may pay with your Credit Card, PayPal or AmazonPay account. For interest-free instalments, please choose Klarna or Affirm.

Dapper Lane automatically sends you a confirmation email about the details of your orders and the estimated delivery date. If you did not receive one, don't worry! You can try these instead:

Check the promotions or other folders of your email account, PayPal/credit card transaction history or you may contact us so we can send you an email with your order history.

Dapper Lane can still make the necessary correction/changes on your order (quantity, size, material, colour, design) before the order is processed. Changes will not be made once an order has been processed.

Dapper Lane can still make the necessary correction/changes to the shipping address you have entered before the order is processed. Changes will not be made once an order has been processed.

Shipping

Yes! We provide Insured Shipping for all purchases.

We only use shipping services that are timely and very reliable. Because of this, international shipping is expensive and is paid by the customer.

We understand if you do not want to complete the purchase due to high shipping costs, but as a small business, we can not afford for shipping companies to lose our package. We appreciate your understanding and patience. 

We will be providing you with a unique tracking number that you can use to track your shipment.

Please take note that the expected delivery date is provided by the courier, and is subject to change.

For questions about the status of your shipment, please contact the courier directly.

If you have not received all of your orders, please send us your order ID and the tracking number to help us locate your item.

Returns

Dapper Lane offers a 14-day return policy only for DEFECTS to our Bespoke collection.

To be eligible for a return, your item must be unused and in the same exact condition that you received it. Specifically, no visible wear on the upper or sole of the shoe. It must also be in the original packaging.

Just mail us back (Priority Mail) the items that you would like to return.

Returns are NOT accepted on Seconds. 

Pre-orders/Made-to-Order shoes are not eligible for returns and refunds.

Items with engraved/embroidered initials or any other type of special customization are not eligible for a refund.

We do not offer a return policy for wrong size orders as our shoes are standard international size. Please ensure that you order the correct size. 

You may process returns using our Returns Portal HERE.

Dapper Lane is committed to making sure that each customer is happy with a purchase. Please contact us and we will be glad to make things right for you!

If you have received an order with the wrong size and/or design – please send us a photo of your order with your order ID and we will use this information to correct your order.

Please send us a photograph with your order ID and we will use this information to correct your order.

You may process returns using our Returns Portal HERE.

Contact

Please email to support@dapperlane.com and we will reply to you as soon as possible.

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